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"The magic formula that successful businesses have discovered is to treat customers like guests and employees like people."

— Tom Peters

The Magic Formula That Successful Businesses Have Discovered Is To Treat Custome

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

— Tom Peters
From In Search of Excellence
culture customers employees

Source

In Search of Excellence

Excellent firms don't believe in excellence — only in constant improvement and constant change.
— Tom Peters
from In Search of Excellence
Almost all quality improvement comes via simplification of design, manufacturing, layout, processes, and procedures.
— Tom Peters
from In Search of Excellence
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