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"Almost all quality improvement comes via simplification of design, manufacturing, layout, processes, and procedures."

— Tom Peters

Almost All Quality Improvement Comes Via Simplification Of Design Manufacturing

Almost all quality improvement comes via simplification of design, manufacturing, layout, processes, and procedures.

— Tom Peters
From In Search of Excellence
improvement quality simplicity

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In Search of Excellence

Excellent firms don't believe in excellence — only in constant improvement and constant change.
— Tom Peters
from In Search of Excellence
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
— Tom Peters
from In Search of Excellence
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