Quality Means Doing It Right When

This quote is widely attributed to Ford but no verified primary source has been identified by researchers. While it aligns well with the emphasis on workmanship and integrity that Ford described in My Life and Work (1922) and My Philosophy of Industry (1929), no specific speech, letter, or publication by Ford containing this phrasing has been documented. The sentiment is consistent with the culture Ford built at the Highland Park plant, where inspection and rework were treated as costly failures of the production process itself.