I Admire People With Gentle Manners

From internal memos at Ogilvy & Mather, widely attributed to Ogilvy in accounts of his management style. Ogilvy was known within his agency for his insistence on civility and his impatience with arrogance. He believed that the advertising business attracted enough genuine talent that there was no reason to tolerate people who treated colleagues or clients badly, and he enforced this standard consistently.