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"Tactical empathy is understanding the feelings and mindset of another in the moment and also hearing what is behind those feelings."

— Chris Voss

Tactical Empathy Is Understanding The Feelings And Mindset Of Another In The Mom

Tactical empathy is understanding the feelings and mindset of another in the moment and also hearing what is behind those feelings.

— Chris Voss
From Never Split the Difference
empathy negotiation understanding

Source

Never Split the Difference, Chapter 2

He who has learned to disagree without being disagreeable has discovered the most valuable secret of negotiation.
— Chris Voss
from Never Split the Difference
'No' is the start of the negotiation, not the end of it.
— Chris Voss
from Never Split the Difference
No deal is better than a bad deal.
— Chris Voss
from Never Split the Difference
View all quotes by Chris Voss →
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