Chris Voss Quote: 'No' is the start of the negotiation, not the

"'No' is the start of the negotiation, not the end of it."

— Chris Voss

'No' is the start of the negotiation, not the end of it.

— Chris Voss

From Never Split the Difference

Source

Never Split the Difference, Chapter 5

Tactical empathy is understanding the feelings and mindset of another in the moment and also hearing what is behind those feelings.

No deal is better than a bad deal.

He who has learned to disagree without being disagreeable has discovered the most valuable secret of negotiation.