Be kind, for everyone you meet is fighting a hard battle.
I still think of that guy I was without a wife or kids, and I still want to entertain that guy. The lonely guy, the frustrated guy.
You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.
Talk to someone about themselves and they'll listen for hours.
Tactical empathy is understanding the feelings and mindset of another in the moment and also hearing what is behind those feelings.
If you approach and engage people with respect and empathy, the seemingly impossible can become real.
The most common mistake in communication is to assume that the other person thinks the way you do.
The only way to influence people is to talk about what they want and show them how to get it.
If there is any one secret of success, it lies in the ability to get the other person's point of view and see things from that person's angle as well as from your own.
