Chip Heath Quote: What looks like resistance is often a lack of

"What looks like resistance is often a lack of clarity."

— Chip Heath

What looks like resistance is often a lack of clarity.

— Chip Heath

From Switch

Source

Switch, Chapter 1

What looks like a people problem is often a situation problem.

Stories are like flight simulators for the brain.

The most basic way to get someone's attention is this: Break a pattern.