Kerry Patterson Quote: In the middle of a crucial conversation

"In the middle of a crucial conversation, we tend to do the exact opposite of what works."

— Kerry Patterson

In the middle of a crucial conversation, we tend to do the exact opposite of what works.

— Kerry Patterson

From Crucial Conversations

Source

Crucial Conversations, Chapter 1

People who are skilled at dialogue do their best to make it safe for everyone to add their meaning to the shared pool.

The mistake most of us make in our crucial conversations is we believe that we have to choose between telling the truth and keeping a friend.